Return Policy
Perma Blend Pigments — https://www.permablendpigments.com/. Our pigments are professional products used in skin-penetrating procedures, so returns follow strict hygiene and traceability rules. This page explains what can be returned, how to send it back, and what happens once we receive it. Perma Blend Pigments is a sister company of Beauty Secret International LLC, operating within the same business group and specializing in professional permanent makeup pigments and related PMU solutions.
Return Window
A return request must reach us within 7 days from the date of delivery. Requests received after day 7 cannot be processed, regardless of the condition of the item.
Day 0 – Day 7
Inspect your order on arrival and raise any issue within this period. Photos of the outer box, the bottle and the batch label speed things up.
After Day 7
The order is considered accepted. We can still help with product guidance, shade advice, or a manufacturer quality claim where applicable.
How to Request a Return
All returns must be approved before shipping anything back. Items sent without an approved return request may be refused.
Contact us within 7 days
Email info@permablendpigments.com or WhatsApp / call +971 55 780 5651 with your order number and the reason for the return.
Send supporting photos
Include clear photos of the product, the tamper-evident seal, the batch/lot number and the packaging. For damage claims, add a photo of the shipping box.
Receive your approval
Our team reviews the request, usually within 1 working day, and confirms whether the item qualifies and how it should be returned.
Pack and return the item
Return it in its original packaging with all accessories, inserts and free gifts included. Drop it at our Dubai office or arrange a courier.
Inspection and outcome
Once received, the item is inspected and you are offered an exchange, credit note, or refund in line with the sections below.
What Can Be Returned
You may request a return if:
- You received the wrong pigment, shade, or quantity
- The product does not match its description on our website
- The product arrived damaged, leaking, or contaminated
- The tamper-evident seal was broken or compromised on arrival
- The item arrived expired or with unreasonably short shelf life
Conditions
- The request is submitted within 7 days of delivery
- The item is unused, unopened, and the manufacturer's tamper-evident seal is intact
- The batch/lot number is present, legible and unaltered
- Opened or seal-broken products are accepted only where the wrong item was sent, the item is faulty, or it does not match its description
Conditional Returns
Returns may be accepted at our discretion for the following personal reasons:
- Change of mind
- Product not as expected
- Ordered by mistake
- Wrong shade or size selected
Conditions
- Request submitted within 7 days of delivery
- Product completely unopened, with the original tamper-evident seal unbroken
- Original packaging, labels and all accessories included
- Shipping and return costs are borne by the customer
- Certain categories are excluded — see below
What Cannot Be Returned
Returns, exchanges, or replacements are not accepted in the following cases:
- Pigments with a broken, missing, or tampered seal (unless the wrong or faulty item was sent)
- Products that have been opened, used, decanted, or altered in any way
- Items with tampered, missing, or altered batch/lot numbers
- Custom-mixed or personalized pigment blends
- Sale, clearance, or discounted items
- Needles, cartridges, blades and other single-use or sterile disposables once the outer packaging is opened
- Training courses, workshops, digital products and gift cards
- Products not returned in their original condition and packaging
- Products damaged by improper storage, exposure to heat or sunlight, misuse, or normal wear and tear
- Pigments nearing or past their expiry date at the time of the return request
- Free-of-charge (FOC), sample, or promotional items
- International orders
Return Shipping & Costs
Who pays for the return depends on the reason for it.
| Reason for return | Return shipping | Original shipping fee |
|---|---|---|
| Wrong item, faulty, damaged, or not as described | Paid by Perma Blend Pigments | Refunded in full |
| Change of mind, ordered by mistake, wrong shade selected | Paid by the customer | Non-refundable |
| Self-return to our Dubai office | No courier charge | As per reason above |
| Order refused or undeliverable after dispatch | Paid by the customer | Non-refundable |
Inspection & Approval
Every returned item is checked by our quality team before any refund, exchange, or credit note is issued.
- Inspection is completed within 1–2 working days of the item reaching us
- We verify the seal, batch/lot number, expiry date, packaging and overall condition
- You are notified of the outcome by email or phone
- If a return is rejected, the item is sent back to you at your cost, or held for collection for 14 days
Your Resolution Options
Once your return is approved, you may choose:
Exchange
Swap for a different shade or size, subject to stock availability. Processed within 1–2 working days after inspection.
Credit Note
Receive the value as store credit for future purchases. Issued within 3 days. No expiry date.
Refund
Refunded to your original payment method. Card refunds within 30 days; COD orders are refunded as store credit.
Refund amounts, timelines and payment-method rules are set out in full in our Cancellation & Refund Policy.
Damaged, Faulty or Wrong Items
To help us resolve it quickly:
- Report the issue within 48 hours of delivery where possible
- Do not use the product; keep it and all packaging exactly as received
- Send photos of the item, the seal, the batch/lot number and the shipping box
- Replacements are dispatched as soon as the claim is confirmed, subject to stock
Self-Return Address (UAE Customers)
To avoid return shipping charges, you may bring or send your approved return directly to:
Perma Blend Pigments
Latifa Tower – 18th Floor, Office 1801
Sheikh Zayed Road, Trade Centre 1
Dubai, United Arab Emirates
🕙 Timings: Sunday – Saturday, 10:00 – 19:00
Please bring your order number or invoice, and make sure your return has been approved in advance.
Contact Us
📧 Email: info@permablendpigments.com
📞 Customer support: +971 55 780 5651
📞 Office: +971 4 346 0398
🌐 Website: https://www.permablendpigments.com